Returns and Exchanges
Items may be returned to Equestrian Nation within 21 days of product receipt (for international orders within 30 days), at the purchaser’s expense, be in perfect unused/unopened condition and accompanied with original purchase receipt. If 21 days have gone by since your purchase unfortunately, we can’t offer you a refund or exchange.
Refunds: We do not offer refunds for change of mind, incorrect sizing and wrong item. If you receive a product with manufacturing fault, this will be closely revised before we can provide a full refund.
Exchanges: Please include in your “Product Exchange” email what item you would like to exchange it for. We will then advise you on what to do next.
Returns of sale items: Unfortunately, sale items cannot be refunded or exchange, unless faulty.
Gift Cards: Unfortunately, Gift Cards cannot be refunded.
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Damage/Incorrect Stock: Should you receive any damaged or incorrect stock upon receipt of the order, contact us immediately and quote your Order Number. For damaged goods, photograph box/items. Credits in the form of replaced stock will be issued once stock has been returned.
Return of items should occur within 7 business days of receiving them. Send back items to Equestrian Nation via Australia Post or courier with a tracking number. All items returned must be in original unused/unopened condition.
Returns Process: Please email us at sales@supremehorseware.com.au using “Product Return” and “Order Number” as the subject title, express your reasons for wishing to return your purchase and we will assist you with the returns process, and provide you with a returns address.
We recommend that you retain your proof of postage and package the returning items carefully as you are fully responsible for the arrival and condition of returning goods until received by us.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your goods have been received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of approval or rejection of your refund. If approved, then a refund will be issued to you in the same payment method as your original purchase, within a certain amount of days. Refunds are issued to product value only, not original shipping costs.
Any Products that have been used, altered or defaced by you or your courier, will not be accepted by us for return.
